Shipping policy

Yava Labs UAE – Shipping Policy

Effective Date: 25/05/2026

At Yava Labs UAE, we are committed to delivering your orders in a timely, secure, and transparent manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE) – All Emirates

  • GCC Countries – Selected destinations
    - ⚠️ Bahrain customers: Delivery is currently unavailable due to customs delays.       We apologize for the inconvenience.

2. Order Processing & Fulfillment

  • Orders are confirmed and processed within 1–2 business days.

  • Orders placed after 4:00 PM (UAE time) will be fulfilled on the next business day.

  • Sunday is a non-working day; orders placed on Sunday will be processed on the next business day.

  • Orders placed on public holidays will be processed on the next working day.

3. Estimated Delivery Times

Location Estimated Delivery Time
UAE (local delivery) 2–4 business days
GCC Countries 5–8 business days

Delivery timelines are estimates and may vary based on courier availability and destination.

Important:
If an incorrect or incomplete address is provided, delivery may take longer than the estimated timeframe.

4. Shipping Fees

UAE Orders

  • Flat rate AED 20 for orders under AED 300

  • Free shipping on orders AED 300 and above

GCC Orders

  • Shipping rates are calculated at checkout based on destination and weight

  • Free shipping on orders AED 400 and above

5. Import Taxes & Duties (GCC Orders)

For orders shipped outside the UAE, customs duties, taxes, or clearance fees may apply depending on the destination country’s regulations.

These charges are calculated based on product classification (HS codes) and country-specific rules.

6. Saudi Arabia – National Address Requirement

For Saudi Arabia customers, providing the National Address (Short Address) is mandatory to avoid delivery delays or failed shipments.

Orders placed without a valid National Address may experience delays.

7. Tracking & Notifications

  • Customers must provide a valid email address and a WhatsApp number at checkout.

  • Order confirmation and tracking details will be sent via email once the order is dispatched.

  • Tracking can be monitored directly through the courier’s website.

8. Delivery Verification

Shipments may require identification information (such as ID or passport) if requested by the courier company, especially for high-value orders or cash-on-delivery shipments.

9. Failed Deliveries & Incorrect Information

Please ensure all shipping details are accurate before placing your order.

If a shipment is returned due to:

  • Incorrect address

  • Inaccessibility

  • Failure to receive the order

Additional fees may apply for re-shipping.

10. Delivery Delays

While we aim to meet all delivery timelines, delays may occur due to:

  • Weather conditions or natural events

  • National holidays

  • Courier service disruptions

We appreciate your understanding in such cases.

11. Contact Us

For any shipping-related questions, please contact us:

Email: info@yavalabs.ae
Phone: +971 4 296 6516
Address: Dubai Traders Market Showroom F3231, JAFZA, Dubai, United Arab Emirates