Help centre

Frequently asked questions

Everything about ordering, delivery, payments, returns and our products. Can't find your answer? Message us on WhatsApp.

Orders & delivery

How long does delivery take?

Orders are processed within 1–2 business days. Delivery takes 2–4 business days within the UAE and 5–8 business days to GCC countries. Orders placed after 4:00 PM or on Sunday are processed the next business day.

Yes — shipping is free on all orders within the UAE, with no minimum. Saudi Arabia: free on orders over 400 SAR. Qatar: free on orders over 400 QAR. Kuwait and Oman: free on orders over 400 AED. Below these amounts, shipping is calculated at checkout.

All seven Emirates, plus Saudi Arabia, Qatar, Kuwait and Oman. Delivery to Bahrain is temporarily unavailable due to customs delays.

You'll receive a confirmation email when you order and a dispatch email with the tracking link once the courier collects your parcel. You can also see your orders under My account, or message us on WhatsApp with your order number.

Contact us on WhatsApp as soon as possible. Orders can be changed or cancelled before they are dispatched; after dispatch our return policy applies.

Yes. Visit our showroom F3231 on the first floor of Dubai Traders Market (Yiwu Market), Entrance B, JAFZA, Dubai — Monday to Saturday, 10:00 AM – 7:00 PM.

Payments

Visa, Mastercard and Maestro cards, Apple Pay, Google Pay and Shop Pay. You can also split your payment into instalments with Tabby.

Yes, all prices shown in AED include UAE VAT. For GCC orders, customs duties or taxes of the destination country may apply.

Yes — use the currency selector in the header to shop in AED, SAR or QAR. Your card is charged in the currency shown at checkout.

Returns & refunds

Unopened products in original condition can be returned within 2 days of delivery, or exchanged within 5 days. Opened supplements and clearance items cannot be returned. See the full Return & Refund Policy.

We're sorry! Send us your order number and clear photos on WhatsApp or by email within 24 hours of delivery and we'll replace the item or refund you at no cost.

Once we receive and inspect the return, approved refunds go back to your original payment method within 5–14 business days.

Products & quality

In Spain and Poland, in GMP-certified European facilities. Yava Labs was founded in Spain in 2021.

Yes. The Yava Labs range is Halal-certified — you can view the certificate on our Halal certificate page.

Yes, all products are registered with Dubai Municipality and comply with UAE requirements for food supplements.

Whey concentrate (Elite Whey) is the everyday choice for muscle recovery; Pure Iso Whey is lower in lactose and carbs for lean phases; Beef Protein is dairy-free; Casein is a slow-release night protein. Read our guides or ask us on WhatsApp.

Keep tubs tightly closed in a cool, dry place away from direct sunlight — not in the car or on a balcony. Use the scoop with dry hands to avoid clumping.

Wholesale

Yes. We supply gyms, supplement stores, pharmacies and distributors across the UAE and the GCC. Fill in the wholesale form and our team will send you a price list.

Of course — wholesale customers are welcome at our Dubai Traders Market showroom, Monday to Saturday, 10:00 AM – 7:00 PM.

Still have a question?

Our team replies on WhatsApp Monday to Saturday, 10:00 AM – 7:00 PM.